Refund and Returns Policy

Return Policy

Our return policy is designed to ensure your satisfaction with your purchases from our store. Please review the following guidelines:

Eligibility: You may return most items within 20 days of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

Exclusions: Some items, such as personalized or custom-made products, perishable goods, and digital downloads, are not eligible for returns unless they are damaged or defective.

Return Process

Contact our customer support team to initiate the return process.

Provide your order number and details about the item you wish to return.

Our team will guide you on how to return the item, including any necessary shipping instructions.

Refund or Exchange

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

If approved, you may choose either a refund to your original payment method or an exchange for a similar item if available.

Return Shipping: If the return is due to a mistake on our part or if the item is damaged or defective, we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping fees.

Refund Processing: Refunds will be processed within a reasonable timeframe, typically within 7-14 business days after we receive the returned item. The exact processing time may vary depending on your payment method and financial institution.

Contact Information: If you have any questions or need assistance with the return process, please contact our customer support team via admin@nftechsolutions.co.za .

Additional Notes

Items returned without prior authorization may not be accepted.

Please pack the item securely to prevent damage during transit.

We reserve the right to refuse returns that do not meet the above criteria.